Master Subscription Agreement

Legal

Master Subscription Agreement

Effective Date: July 23, 2026

This Master Subscription Agreement (“MSA” or “Agreement”) is entered into between Konnect-U LLC (“Company”, “we”, “us”, or “our”) and the individual or entity completing checkout (“Client”, “you”, or “your”). By checking the agreement box at checkout and clicking “Proceed to Checkout”, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement.

1.Definitions

  • “Service” means the AI voice agent, chatbot, and automation software provided by Konnect-U, including all associated infrastructure, APIs, dashboards, and support.
  • “Subscription Plan” means the specific tier selected by the Client at checkout (e.g., Starter, Growth, Scale), as described in the product listing at the time of purchase.
  • “Scope of Work” (SOW) means the features, limits, and deliverables explicitly defined in the Subscription Plan product description incorporated herein by reference.
  • “API Credits” means the computational units consumed by the Service when processing voice calls, chat messages, or automated workflows via third-party providers (including but not limited to OpenAI, Twilio, and Vapi).
  • “Overage” means usage that exceeds the monthly allowances defined in the applicable Subscription Plan.

2.Subscription and Scope of Work

2.1 Plan Selection. The Client’s Subscription Plan is determined by the item(s) selected at checkout. Each plan’s feature set, included allowances, and pricing are incorporated into this Agreement by reference from the product listing page.

2.2 Feature Boundaries. The Service is delivered as described in the applicable Subscription Plan. Unless otherwise agreed in a separate written addendum signed by an authorized representative of Konnect-U, the Company is not obligated to provide features, customizations, integrations, or modifications beyond those explicitly listed in the purchased plan.

2.3 Anti-Scope Creep. Requests for enterprise-level customizations, bespoke development, dedicated infrastructure, or features not included in the Client’s Subscription Plan are outside the scope of this Agreement. Such requests may be quoted separately at the Company’s discretion.

2.4 Agent Limits. Each Subscription Plan specifies the maximum number of concurrent AI agents, call lines, or chat channels. Exceeding these limits may result in service degradation or temporary suspension until the Client upgrades their plan.

3.Billing, Usage Limits, and Overages

3.1 Subscription Fees. The Client agrees to pay the monthly subscription fee associated with their selected plan. Fees are billed in advance on a recurring monthly basis to the payment method provided at checkout.

3.2 Included Allowances. Each Subscription Plan includes a fixed monthly allowance of conversational minutes, API credits, or system operations as specified in the plan description. Unused allowances do not roll over to subsequent billing periods.

3.3 Overage Authorization. By completing checkout and accepting this Agreement, the Client expressly authorizes Konnect-U to automatically charge the payment method on file for any usage that exceeds the monthly allowances included in the Client’s Subscription Plan. Overage rates are as follows:

  • Voice minutes in excess of plan allowance: billed at the then-current per-minute rate published on the pricing page.
  • API credit overages: billed at cost plus a 20% service margin.
  • Additional agent lines or concurrent channels: billed at the add-on rate for the applicable plan tier.

3.4 Overage Notification. The Company will make reasonable efforts to notify the Client via email when usage reaches 80% and 100% of included allowances. However, the Client’s overage authorization remains in effect regardless of whether such notifications are received.

3.5 Failed Payments. If a payment fails, the Company reserves the right to suspend the Service until the outstanding balance is resolved. Accounts suspended for non-payment for more than 14 days may be terminated at the Company’s discretion.

3.6 Setup Fee — Non-Refundable. Each Subscription Plan requires a one-time setup fee (“Setup Fee”) payable at checkout alongside the first month’s subscription. The Setup Fee covers the manual engineering hours required to build the Client’s initial AI agent prompts, prompt chains, knowledge base configuration, and CRM integrations. The Setup Fee is non-refundable under all circumstances, including cancellation, dissatisfaction, or failure to launch, because the engineering work is performed and consumed at the time of onboarding regardless of whether the Client proceeds to active use.

3.7 Subscription Fee — 14-Day Performance Guarantee. The monthly subscription fee is eligible for a full refund within 14 calendar days of the subscription start date, but only if the Client can demonstrate that the Service failed to perform the following baseline technical functions as described on the applicable solution page at the time of purchase:

  • The AI agent fails to initiate or receive calls/chats using the configured phone number or channel;
  • The agent’s responses are entirely non-functional (e.g., silent calls, blank chat replies) due to a platform-side defect;
  • The CRM integration fails to log any interactions despite correct credentials being provided by the Client.

The performance guarantee does not apply to, and no refund will be issued for:

  • Dissatisfaction with AI response quality, tone, or script content (these are customizable by the Client);
  • Conversion rates, lead quality, or business outcomes;
  • Features not included in the purchased Subscription Plan;
  • Issues caused by the Client’s own CRM configuration, contact list quality, or third-party integrations outside Konnect-U’s control;
  • Requests for customizations, modifications, or scope changes beyond the purchased plan.

To request a subscription refund under this guarantee, the Client must submit a written request to support@konnect-u.com within the 14-day window with a description of the specific technical failure. Refund requests submitted after 14 days from the subscription start date will not be honored. Approved refunds are processed within 5–10 business days to the original payment method.

3.8 No Partial-Month Refunds. Outside of the 14-day performance guarantee window, no partial-month refunds are issued upon cancellation. Cancellation takes effect at the end of the current billing period and the Client retains access to the Service through that date.

4.AI Limitations and Liability Disclaimer

4.1 Nature of AI Systems. The Client acknowledges that the Service is powered by artificial intelligence and machine learning models that may produce outputs that are inaccurate, incomplete, misleading, or otherwise erroneous (“AI Hallucinations”). The Company does not warrant that the Service will be error-free or that AI-generated content will be factually accurate at all times.

4.2 No Liability for AI Errors. To the maximum extent permitted by applicable law, Konnect-U shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

  • Inaccurate, misleading, or hallucinated outputs generated by any AI voice agent or chatbot;
  • Customer complaints, disputes, or legal claims arising from AI-generated communications;
  • Accidental deletion, modification, or corruption of data processed by the Service;
  • Business decisions made in reliance on AI-generated information or recommendations.

4.3 Client Responsibility for AI Outputs. The Client is solely responsible for:

  • Reviewing and validating AI-generated scripts, responses, and communications before deployment;
  • Implementing appropriate human oversight of AI agent interactions;
  • Ensuring that AI agent communications comply with all applicable laws and regulations;
  • Promptly correcting or retraining AI agents that produce inaccurate or inappropriate outputs.

4.4 Limitation of Liability. In no event shall the Company’s total cumulative liability to the Client for any claims arising under or related to this Agreement exceed the total subscription fees paid by the Client in the three (3) months immediately preceding the event giving rise to the claim.

5.Compliance and Regulatory Responsibility

5.1 Client Compliance Obligation. The Client is solely responsible for ensuring that their use of the Service complies with all applicable federal, state, local, and international laws and regulations, including but not limited to:

  • The Telephone Consumer Protection Act (TCPA) and FCC regulations governing automated calls and text messages;
  • The Telemarketing Sales Rule (TSR) and Do Not Call (DNC) registry requirements;
  • The General Data Protection Regulation (GDPR) and applicable data privacy laws;
  • The California Consumer Privacy Act (CCPA) and similar state privacy laws;
  • Any industry-specific regulations applicable to the Client’s business (e.g., HIPAA for healthcare).

5.2 Contact List Compliance. The Client warrants that all contact lists, phone numbers, and customer data used with the Service have been obtained lawfully and that the Client has obtained all necessary consents required to contact such individuals via automated voice calls, SMS, or chat.

5.3 Indemnification. The Client agrees to indemnify, defend, and hold harmless Konnect-U and its officers, directors, employees, and agents from and against any claims, damages, fines, penalties, or legal fees arising from the Client’s violation of any applicable law or regulation in connection with their use of the Service.

6.Intellectual Property

6.1 Company IP. All software, algorithms, models, interfaces, and documentation comprising the Service are and remain the exclusive intellectual property of Konnect-U. This Agreement grants the Client a limited, non-exclusive, non-transferable license to use the Service during the subscription term.

6.2 Client Data. The Client retains ownership of all data, scripts, and content uploaded to or generated through the Service on the Client’s behalf. The Client grants Konnect-U a limited license to process such data solely for the purpose of delivering the Service.

7.Term and Termination

7.1 Term. This Agreement commences on the date of checkout and continues on a month-to-month basis until terminated by either party.

7.2 Termination by Client. The Client may cancel their subscription at any time through the account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period. Refunds are governed exclusively by Section 3.7 (14-Day Performance Guarantee) and Section 3.8 (No Partial-Month Refunds). The Setup Fee is non-refundable upon cancellation per Section 3.6.

7.3 Termination by Company. Konnect-U may terminate this Agreement immediately upon written notice if the Client: (a) violates any provision of this Agreement; (b) engages in fraudulent, abusive, or illegal activity; or (c) fails to pay any amounts due.

7.4 Effect of Termination. Upon termination, the Client’s access to the Service will be revoked. The Company has no obligation to retain Client data after termination and may delete it after 30 days.

8.Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in Charlotte, North Carolina.

9.Entire Agreement and Amendments

This Agreement, together with the applicable Subscription Plan description and the Company’s Privacy Policy and Terms of Service (each incorporated herein by reference), constitutes the entire agreement between the parties with respect to the subject matter hereof. The Company reserves the right to amend this Agreement at any time by posting an updated version at konnect-u.com/master-subscription-agreement. Continued use of the Service after the effective date of any amendment constitutes acceptance of the revised Agreement.

10.Contact

For questions about this Agreement, please contact us at legal@konnect-u.com or visit our Contact page.