Meet Gina — your Customer Experience & Retention Specialist
She keeps the customers you already won.
Gina takes over the moment someone becomes a customer. She checks in, catches problems early, asks for the review, asks for the referral, and wins back the ones who drifted.
Winning a customer is the expensive part. Keeping one is not.
Gina makes sure the relationship does not go quiet after the sale — and that an unhappy customer tells you before they tell everyone else.
Checks In
Post-purchase and post-service check-ins, satisfaction surveys and feedback collection. She asks how it went while the experience is still fresh.
Catches Problems Early
Identifying dissatisfied customers, service recovery and escalation, and satisfaction reporting. Problems reach you while they are still fixable.
Grows What You Have
Review requests, referral requests, retention and former-customer reactivation. Your happiest customers turned into reviews, referrals and repeat business.
Everything Gina does
A dissatisfied customer who is asked privately usually stays. The same customer, unasked, leaves a public review instead. Gina gets there first.
After the sale
- Post-purchase and post-service check-ins
- “How did we do?” conversations
- Customer satisfaction surveys
- Feedback collection
- Identifying dissatisfied customers
- Service recovery and escalation
Growth from customers you have
- Review requests
- Referral requests
- Customer retention
- Former-customer reactivation
- Customer satisfaction reporting
How Gina compares to reputation platforms
Customer follow-up only — keeping the customers you already won.
| Gina | Birdeye | Podium | NiceJob | |
|---|---|---|---|---|
| Price published on their website | Yes | No — a form for a quote | No — talk to sales | Yes |
| Calls the customer out loud | Yes | No — texts them back | Yes | No — text and email |
| Asks for the review after the job | Yes | Yes | Yes | Yes |
| Catches an unhappy customer first | By call, text or email | By text | Yes | By text |
| Social media management | Ezra — coming soon | Yes | Yes | No |
| Part of one agent workforce, not another subscription | Yes — add agents on one platform | No | No | No |
| Starting price | $299/mo | Not published | Not published | From $75/mo |
Birdeye and Podium manage social today; Ezra is on the way. Two of the three also will not tell you what it costs until you get on a call. Gina is already in your plan — the same workforce that answers your phone and your website, not one more bill.
Checked 31 August 2026: NiceJob pricing from get.nicejob.com/pricing; birdeye.com/pricing and podium.com/pricing publish no figures. Prices change — check before relying on them.
What’s included with Gina
Gina is $299 a month. This is exactly what that covers.
Every month
- 1,500 voice minutes
- 1,000 chat credits for text and WhatsApp follow-up
- Extra minutes at 11¢ each
- Outbound numbers $2 a month each
- Unlimited deployments — check-ins, review requests, win-backs
- Email and text follow-up included
Built in, no extra cost
- Calendar sync and appointment booking
- Live transfer to your team, plus call recordings and transcripts
- A knowledge base trained on your business, connected to your CRM
- Custom dashboards and automation flows
- Every AI model and voice included — no API keys to buy
Ready to put Gina to work?
Fifteen minutes is enough to see how she would handle your customer list.
Gina is $299/mo.