How long will a caller stay in your phone menu?
Every phone menu was built to save money. The question nobody asks is what it costs on the other end of the line.
Ezra
How many calls did your business miss last week?
Most owners guess two or three. Almost nobody has counted. What the research actually says, which numbers not to trust, and how to find your own in twenty minutes.
Common Problems With AI… And How to Avoid Them
AI failures are usually predictable — the wrong job, thin instructions, stale information, or no oversight. Eight problems and how to prevent them.
If You Expect It to Do Your Thinking.
AI is an amplifier, not a replacement. Use it to accelerate execution and you win; hand it your thinking and you lose.
The Death of the Phone Tree: Why Consumers Prefer Voice AI Over IVR and Voicemail
Why customers are abandoning phone menus and voicemail — and what the data says about conversational voice AI.
Your customers aren’t waiting on hold anymore.
They aren’t waiting around for a voicemail callback either. Why IVRs and voicemail are no longer a safe net for revenue calls.