Your data security is
non-negotiable.
Konnect-U is built on internationally recognized certifications, privacy-by-design architecture, and enterprise-grade infrastructure, so you can put a virtual employee on your phones with confidence.
Independently audited. Internationally recognized.
ISO/IEC 27001:2022
Information security management, recognized in 164+ countries. Our platform, including the processing and storage of customer data, is independently audited and certified.
ISO 9001:2015
Quality management. The processes behind our platform are certified to the international quality standard.
Accredited auditor
Certificates are issued by an IAS-accredited, IAF-recognized certification body, valid through December 2028, with annual surveillance audits.
What the certification covers.
Risk management
Systematic identification and mitigation of security risks.
Access control
Role-based access, multi-factor authentication, and least-privilege enforcement.
Cryptography
AES-256 encryption at rest and TLS 1.3 in transit.
Incident response
Detection, escalation, and breach notification.
Business continuity
Disaster recovery planning, automated backups, and redundant infrastructure.
Audit and compliance
Annual surveillance audits keep the certification current.
Built into the platform, not bolted on.
Configurable data retention
Set retention periods for calls, leads, conversations, and texts. Data is cleaned up automatically on schedule.
Data routing
Choose US or EU data routing for voice processing, transcription, and storage.
Your data, your rights
Support for access, erasure, portability, and restriction requests, with a Data Processing Agreement available.
HIPAA support for healthcare practices.
HIPAA support is set up for each practice. Our ISO 27001 certification already covers much of HIPAA’s technical safeguard requirements, and once you hire us, we sign a Business Associate Agreement and put the right configuration in place before real patient information is handled.
- Business Associate Agreement (BAA)
- PHI access controls and encryption
- Audit logging for PHI access
- Incident response and breach notification
- Risk assessment documentation
- Configurable data retention for PHI
Every layer, security first.
Encryption
AES-256 at rest and TLS 1.3 in transit across the whole call: voice data, transcripts, and customer information.
Access control
Role-based access, multi-factor authentication, and least privilege. Every access event is logged and auditable.
Monitoring and detection
24/7 security monitoring with intrusion detection, anomaly alerts, and audit logging.
Business continuity
Automated backups, disaster recovery procedures, and redundant infrastructure across multiple availability zones.
Incident response
A documented plan with defined escalation procedures and post-incident analysis.
Vendor security
Every voice, language, and transcription provider we use is vetted for security compliance.
Security and compliance answers.
Is the platform ISO 27001 certified?
Yes. Our platform holds ISO/IEC 27001:2022 certification, valid through December 2028, covering the processing and storage of customer data. It is issued by an IAS-accredited certification body.
Is it HIPAA compliant?
HIPAA support is available for healthcare practices and is set up for each one once you hire us, with a Business Associate Agreement and HIPAA-ready configuration. We do not handle real patient information until those are in place.
Is it GDPR compliant?
The platform is built with GDPR in mind: configurable data retention, US or EU data routing, a Data Processing Agreement, and support for data subject rights.
Where is my data stored?
You can choose US or EU data routing. Voice processing, transcription, and storage stay in the region you choose.
What is the data retention feature?
You can set how long calls, leads, conversations, and texts are kept. Data is removed automatically on that schedule, with no manual cleanup.